MediServe Support

Welcome to Numed's Product Support, your technical resource gateway. You can book your equipment in for service and calibration, report a fault with equipment or take a look through our FAQs page which will help you rectify any problems you may have with your equipment.

If your equipment is covered by a MediServe Support contract and you require online assistance please click the live support button above and after speaking to our support team they will provide the details required to enter.

If you do not have a MediServe Support contract but would like further details please click here.

Latest News

Staff Training - 15th April 2013

Published on the 12th of April 2013

We will be closing the Technical Support Line thirty minutes early on the 15th April 2013 for internal training. Please accept our apologies for any inconvenience.

Any urgent support requests can be emailed into support@numed.co.uk and will be dealt with first thing on Tuesday 16th April.

Happy New Year!

Published on the 1st of January 2013

We here at Numed Healthcare would like to wish you all a Happy New year and all the best for 2013!

We look forward to providing all of our customers another year of fast and efficient support.

0844 Support Number Issues - IMPORTANT INFORMATION

Published on the 11th of December 2012

On the 11th December there was a fault on the national telecoms network, which resulted in our support line number showing as engaged. This is now rectified but we have retained an alternative direct dial number for customers' convenience. The alternative number is:

0114 399 0010

The fault affected a high volume of 0844 numbers and was not a fault with Numed's phone system. We apologise for any inconvenience but hope you appreciate this was due to circumstances beyond our control.

Important Information for Customers Moving to EMIS Web

Published on the 26th of October 2012

Please see the important information below regarding our integrated products and EMIS Web.

Automated Patient Check in System (APC)

Savience APC Software and the associated touch computers and touch screens are compatible with EMIS Web, however systems over five years old fall below the recommended specification. Please see the notes below regarding how to resolve this issue.

Prior to installation it will help and speed up the process greatly if you already have the system up to date with Microsoft Windows Updates, as these are required for EMIS Web to work and are also an end user responsibility to manage.

Install times can vary, usually between an hour to a half day, if updates are required this can take longer to be prepared for the migration.

IMPORTANT PLEASE NOTE: If your system is five years old or more. The slight increase in requirements for the Savience software, coupled with the latest Windows updates and anti-virus software (if installed) can make these older systems unusable and in some situations we can't get the software to work. We are happy to make a “best effort” and get this working for you, but please be aware this is done on a best endeavours basis and we may need to advise you that we can't complete this update for you. In this situation our sales team can advise on the costs of a replacement pre-configured touch computer or PC for you.

Cardioview Integration (For use with a Biolog or Universal ECG)

Fully compatible with EMIS Web, the first installation can take longer depending on the amount of nurses that need to be setup within EMIS Web. This normally takes around 20-30 minutes, additional PC's are quicker normally taking 10-20 minutes per PC.

ECG Link (For use with Cardiosoft ECG systems or MAC ECG Machines)

Spirometry (Carefusion products i.e. SPCS or Spida)

Integration with EMIS Web for SPCS is supported directly by Carefusion, they can be contacted on 01685 845555. If you have the older Spida software this is no longer being updated with the latest NICE Guidelines and doesn't have support for EMIS Web, an upgrade to SPCS can be purchased via our sales team after which Carefusion will install the link to EMIS Web for you.

(Trueflow Easy On spirometer note - this system has been designed to work with the Vision clinical system, it does not currently link with EMIS Web or any other clinical systems.)

HMS-CS for your Mobil-O-Graph 24 Hour BP monitor

This software doesn't have any integration with any clinical system, if required we can advise how to file attachments in EMIS Web but your EMIS trainers should also be able to advise.

If you have any other software or queries please don't hesitate to contact support on 0844 8932010 or by email at support@numed.co.uk

Numed launches ideal replacement for Biolog ECG System

Published on the 11th of November 2011

If you haven't already heard, the GE MAC600 is now on sale. We believe this is the best possible replacement for our discontinued product, Biolog 3000i, as used in over 3000 practices in the UK. If you think that your current ECG machine is getting old or you are looking for a great new portable ECG machine, look no further. Exclusive to Numed in the Primary Care sector, the MAC 600 can integrate seamlessly with EMIS, InPS and TPP clinical systems to file high quality electronic PDF reports and a Standard ECG Read code. MAC 600 also features the most clinically validated automated analysis software in existence (GE Marquette 12SL) to support your clinical decisions. If you are interested in this great new product, please contact our sales team for further information on 0114 2433896 or sales@numed.co.uk. Trade In deals are available for a limited period of time.

New Website Launched!

Published on the 31st of October 2011

Welcome to our new support website from the front page feel free to browse through our FAQs and general Information.

Make sure you register and create an account, if you have a MediServe support package with us you will have much more access to help, tips and even necessary software.

If you don't have asupport package don't forget to take a look at the benefits.

Envisage Coda Call Released!

Published on the 3rd of October 2011

Fed up of having to walk through the surgery to call your patients? If you haven't heard by now about our Envisage call systems then what're you waiting for! We have now released our new Envisage CODA Call system which is fully compatible with TPP SystmOne and INPS Vision.

For more information regarding our new system please contact our sales team on 0114 243 3896.

Integration Software

Published on the 1st of September 2011

Require integration for your ECG machine? Then you're in luck as integration for Cardiosoft and Cardioview is now available!

If your interested in purchasing the integration software please speak to our sales team on 0114 2433896. If you have been waiting for it to be released, but have not been contacted please call our support department on the number shown above.